We understand you want to be kept informed throughout a signage project and receive a result that meets all your expectations, on time and on budget. We have robust processes in place to ensure this is what happens.
You can expect attentive and knowledgeable account service from our team. Whether you are a new or existing client, there will be one person for you to call on a direct line at any time.
Our team of Account Managers are trained in all aspects of design and visual communications for the signage industry. The team are dedicated to ensuring all projects are managed through the sales and production system smoothly. You can be confident of results that will surpass your project management and customer service expectations.
Our team of Project Managers are totally focused on maintaining a constant workflow through our production system. Once design and pricing has been approved, each job is assigned a Project Manager who briefs the production team and manages the project from start to finish.
Your Account Manager liaises with the Production Managers, and will be able to answer any questions you have about the project.
Understanding your brand personality and guidelines is paramount to delivering signage solutions that match the brief. We strive to reproduce your brand faithfully to create maximum impact and recognition to your customers.
We know which vinyl materials or colour-profiles are required to accurately match your PMS colours. This means we can ensure your shop signage in Whangarei looks and feels the same as in Invercargill.
We recommend that any company with more than one site has a signage guidelines document and we will be happy to do this for you.
We’re happy to work with designs your agency has created, or we can create designs in house. Once you’ve briefed your account manager on design requirements and budget, our design team will send design visuals through to you for review and approval.
Once you are satisfied with the design, we’ll be happy to provide an obligation free quote. If possible, we’ll provide 2-3 options so you have a choice between the cost-effective version and or a warrantied exterior sign with a 5 year option!
Our dedicated team of installers are prepared for anything. Our in-house engineers construction and fabrication skills will leave you breathless. We use only the best quality materials, fittings and fixtures, to ensure longevity for any signage project.
For projects outside Auckland, we have long term relationships with companies and contractors around New Zealand who carry out required work on our behalf. Signage is printed and produced in-house and freighted around the country to be installed. These contractors must adhere to our high standards of production, and are accountable only to Big Ideas, as we are accountable to you.
This process means you maintain just one point of contact; while we are accountable for every aspect of the job and the buck stops with us.
All Big Ideas representatives will complete a legally binding confidentiality agreement prior to discussing commercially sensitive launches, campaigns or mergers.
We understand how business stakeholders need peace of mind that you are dealing with a company with whom you can speak openly and honestly about your highly confidential campaigns and printing requirements. This has always been our company policy.
We can confirm that your code of conduct will be reviewed by Big Ideas, and we pride ourselves on respecting and abiding by this.